Your honest and transparent print services partner in the heart of New York State.
Mac Copy’s Strategic Benefits include:
Our Core Values
Mac Copy is a big part of the local community and strives to ensure complete customer satisfaction with every client we serve. We understand that every customer has a unique business venture, and will work with any size organization without compromising on our personalized approach. Here at Mac Copy, we pride ourselves on retaining our small-town roots, while being able to scale our products and services to suit any organization’s business needs.
Our Company Culture
Every business knows that the customer comes first, but that doesn’t mean it has to come at the company’s expense. Mac Copy believes in fostering a family spirit as part of our daily routines. We strive to create long-lasting and productive relationships with our customers. By treating every customer as a neighbor, we ensure that our team remains positive, dedicated, and most of all, friendly.
We value an environment where we treat every customer with respect, provide better services with fewer resources, and above all else, remain a creative and innovative enterprise. Mac Copy strives to be an honest and transparent company, and our service contracts reflect this philosophy. We simplify our agreements so that every customer has confidence and clarity when collaborating with Mac Copy.
Mac Copy leverages decades of experience from a core team of capable and dedicated individuals. In order to continue
our legacy of excellence, our team remains focused on our founder’s mission.
John Lipari has been president of Plan & Print Inc. for 17 years and has 29 years of experience in document imaging.
Vice President of Sales
Frank Lipari Jr. is our VP of Sales with 25 years of document imaging experience.
Chrissy Cook manages our dispatch department, with over 20 years of industry-specific customer service experience.
Dispatch / Troubleshooting / Phone Triage and Support
Catherine “KIP” Hunter has 25 years of experience in the office technology industry.
Doua Lee runs the service department and has more than 20 years of experience in servicing wide format print systems.
Senior Service Technicians
Jim Brewer – More than 20 years of experience as an imaging equipment service technician and consistently scores in the top five percentile nationwide amongst Konica Minolta resellers.
Bill Timmons – Experience with servicing different OEM imaging devices for over 20 years.
Michael Palomino – PageWide Certified service technician with over 12 years of experience in servicing Xerox, HP, and Canon wide format systems.
Proud Member of the Select Dealers Group
The Select Dealer Group is a collaborative peer group which is constantly sharing best practices about office technology dealerships. We are always learning and sharing information with other dealers in order to keep up to date on how to best serve the needs of our customers. With input from other SDG members, Mac Copy stays current with its practices and offerings, allowing us to give you the best service possible.
Supporting Charities and Organizations
Mac Copy is proud to be an active contributor in the Community. Here are just a few of the organizations Mac Copy supports:
Madison County Historical Society
St. Patrick’s School Oneida, New York
Rescue Mission Alliance
Mac Copy as Your Mohawk Valley and Central New York Imaging Solution and Service Partner
For service excellence and a trusted partnership that delivers your businesses’ printing, scanning, copying, and other office technology needs, Mac Copy is the right choice in Mohawk Valley and Central New York. We are dedicated to your business success and value long and productive relationships with our clients.
For more information on our services and expertise, contact us today to discuss your latest requirements.