Company Overview

Your honest and transparent print services partner in the heart of New York State.

Since 1992, Mac Copy has served the Mohawk Valley and Central New York regions by providing business productivity solutions and printing technology to the community. As a locally owned and operated organization, we pride ourselves on our personal touch when it comes to our customer service. As a leading supplier of printers, copiers, scanners, and production print, Mac Copy works with our customers to ensure their future success.

Our History

Originally founded by Steve MacDonald in 1992, Mac Copy always prioritized a customer-first approach in our operations. Starting as a service technician, Steve noticed there was a market for improved customer services within the Mohawk Valley region. After Steve received clearance to become a Konica Minolta dealership in 1993, he cultivated long-lasting relationships with customers that ensured their continued patronage.

In 2016, Steve set out to find a company that would continue his legacy and ensure the organization’s continued dedication to his core values. After scouring the landscape, Steve found a company in Upstate New York that demonstrated a similar commitment to their customers and shared his personal ethics. Steve sold the company to Plan & Print in 2017, which is why Mac Copy continues to deliver the highest standard of service and ensures complete customer satisfaction.

The strategic acquisition also strengthened Mac Copy’s product portfolio and continues to enable us to scale our operations to serve any size organization or enterprise. While Steve has since left the industry, the core values and vision he strived to create live on within the company.

Mac Copy’s Strategic Benefits include:

Independent and Manufacturer Agnostic

We assess an organization’s needs and only recommend the appropriate solutions and interventions to our customers.

Homegrown and Locally Operated

We are part of the Mohawk Valley and Central New York communities and treat our customers like our neighbors.

Legacy and Experience

Mac Copy leverages a strategic partnership with Plan & Print, which means we sell the same products we use in our daily print services and operations.

Our Core Values

Mac Copy is a big part of the local community and strives to ensure complete customer satisfaction with every client we serve. We understand that every customer has a unique business venture, and will work with any size organization without compromising on our personalized approach. Here at Mac Copy, we pride ourselves on retaining our small-town roots, while being able to scale our products and services to suit any organization’s business needs.

Our Company Culture

Every business knows that the customer comes first, but that doesn’t mean it has to come at the company’s expense. Mac Copy believes in fostering a family spirit as part of our daily routines. We strive to create long-lasting and productive relationships with our customers. By treating every customer as a neighbor, we ensure that our team remains positive, dedicated, and most of all, friendly.

We value an environment where we treat every customer with respect, provide better services with fewer resources, and above all else, remain a creative and innovative enterprise. Mac Copy strives to be an honest and transparent company, and our service contracts reflect this philosophy. We simplify our agreements so that every customer has confidence and clarity when collaborating with Mac Copy.

Our Team

Mac Copy leverages decades of experience from a core team of capable and dedicated individuals. In order to continue
our legacy of excellence, our team remains focused on our founder’s mission.

President

John Lipari has been president of Plan & Print Inc. for 17 years and has 29 years of experience in document imaging.

Vice President of Sales

Frank Lipari Jr. is our VP of Sales with 25 years of document imaging experience.

Dispatch

Chrissy Cook manages our dispatch department, with over 20 years of industry-specific customer service experience.

Dispatch / Troubleshooting / Phone Triage and Support

Catherine “KIP” Hunter has 25 years of experience in the office technology industry.

Service Manager

Doua Lee runs the service department and has more than 20 years of experience in servicing wide format print systems.

Senior Service Technicians

Jim Brewer – More than 20 years of experience as an imaging equipment service technician and consistently scores in the top five percentile nationwide amongst Konica Minolta resellers.

Bill Timmons – Experience with servicing different OEM imaging devices for over 20 years.

Michael Palomino – PageWide Certified service technician with over 12 years of experience in servicing Xerox, HP, and Canon wide format systems.

Proud Member of the Select Dealers Group

Select Dealer Group

The Select Dealer Group is a collaborative peer group which is constantly sharing best practices about office technology dealerships. We are always learning and sharing information with other dealers in order to keep up to date on how to best serve the needs of our customers. With input from other SDG members, Mac Copy stays current with its practices and offerings, allowing us to give you the best service possible.

Supporting Charities and Organizations

Mac Copy is proud to be an active contributor in the Community. Here are just a few of the organizations Mac Copy supports:

Madison County Historical Society

St. Patrick’s School Oneida, New York

Rescue Mission Alliance

Mac Copy as Your Mohawk Valley and Central New York Imaging Solution and Service Partner

For service excellence and a trusted partnership that delivers your businesses’ printing, scanning, copying, and other office technology needs, Mac Copy is the right choice in Mohawk Valley and Central New York. We are dedicated to your business success and value long and productive relationships with our clients.

For more information on our services and expertise, contact us today to discuss your latest requirements.